Legal
Privacy Policy
A matrimonial profile holds some of the most sensitive information a family will ever place online. This policy explains exactly what we collect, why we need it, and the control you keep.
Information we collect
Account details such as mobile number and email; profile details you enter including name, date of birth, gender, marital status, location, education, occupation, religious practice, family background and partner expectations; photographs you upload; documents you submit for verification; and technical records such as device type, approximate location and activity logs needed for security.
Why we use it
To create and display your profile to the audience you choose, to match you with compatible members, to verify identity and prevent fraud, to process payments, to send service messages and one-time passwords, and to meet legal obligations. We do not sell your data and we do not use your photographs for advertising.
Who can see your profile
Nothing is public by default. Search engines are blocked from member profiles. Photographs are stored privately and shown only through short-lived links to the audience you selected — everyone signed in, connected members only, or nobody. Contact details are never displayed; members reach you only through in-platform messaging after mutual interest.
Guardian and family access
A guardian can be added only by your invitation, sees only what you permit, remains visible to you at all times and can be removed instantly. There is no hidden observer and no shared password.
Sharing with service providers
We use vetted providers for SMS delivery, payment processing, hosting and storage. They receive only the minimum data required and are bound by contract to use it solely for that purpose. We disclose data to authorities only where a valid legal order requires it.
Where data is stored
Data is hosted in managed cloud infrastructure with encryption in transit and at rest. Identity documents are stored in private storage separate from profile content.
How long we keep it
Profile data is kept while your account is active. Identity documents are deleted once review is complete. After account deletion, personal data is removed within 30 days, except records we must retain for accounting, fraud prevention or legal defence.
Your rights
You may access, correct, download or delete your data, restrict who sees each field, hide your profile temporarily, withdraw consent for marketing at any time, and raise a complaint with our grievance officer at help@noornikah.com. Requests are answered within 30 days.
Children
The platform is strictly for adults aged 18 and above. Age is derived from date of birth and accounts that cannot satisfy this requirement are removed.
Cookies
We use only the cookies necessary to keep you signed in securely and to remember your preferences. We do not run third-party advertising trackers.
Contact
For any privacy question, correction or erasure request, write to our grievance officer at help@noornikah.com from the email or mobile number registered on your account so we can verify the request.